Andy Watson

Article Submissions

Business How Regular Surveys Can Boost Customer Service | Posted on 2016-10-01 12:13:23 Nearly every business transaction includes a customer service component to some degree. Even an online retail transaction involves customer service inasmuch as the seller... Read more.. 76
Business NPS Score Is Not a Silver Bullet | Posted on 2016-10-01 12:15:23 When net promoter scores were first introduced in 2003, they were seen as a scientific way to measure customer satisfaction for the purposes of improving performance. ... Read more.. 80
Business Predictive Analytics: A Tool to Improve Customer Experience | Posted on 2016-10-01 12:16:58 At the end of the day, what is the strongest determiner of whether a company will succeed in the long term? It is not pricing structures or sales outlets. ... Read more.. 48
Business Your Guide to Net Promoter | Posted on 2016-10-01 12:18:44 As a business owner or executive with high hopes of your company being around a long time, you often find yourself wondering what customers think about the products and s... Read more.. 72
Business The Link Between Customer Feedback and Better Profits | Posted on 2016-10-01 12:20:22 With growing competition in the midst of the digital age and the on-demand economy, engaging customer feedback should be a top priority for every business.... Read more.. 63
Business The Feedback Loop fad | Posted on 2016-11-12 11:57:46 Gone are the days when products were sold under generic names. Branding and wooing the customer has taken center stage in this fast paced world. ... Read more.. 72
Business Management What is a Good NetPromoter? | Posted on 2016-11-16 05:13:55 There are basically three fundamental ways to find out whether your business/merchandise has an "excellent" NetPromoter... Read more.. 86
Business Management Assisting Employees to Utilize Customer Feedback Effectively | Posted on 2016-11-16 05:27:42 Countless organizations are approaching to the understanding that customer feedback is simply as valuable as the figure of group who couldapply it to develop the industry... Read more.. 100
Business Customer Experience Management: What it is &why it Matters? | Posted on 2016-12-17 12:41:13 With the purpose of optimizing customer interaction and fostering loyal bonds with the customers, companies often adopt the process of maintaining database that contains ... Read more.. 46
Business Customer Experience Survey: Probable Questions | Posted on 2016-12-17 12:41:58 Customer service is the prime agenda of any company dealing beyond client servicing. Customer satisfaction is the motive behind selling, goods, propositions and services... Read more.. 68
Business How to Create and Use Customer Feedback Loop? | Posted on 2016-12-17 12:42:57 Customer feedback loop is the best way to help you know your customers better and ensurethat your goods and services are surpassing their anticipation.... Read more.. 41
Business Management 20 Strategies to Improve Customer Retention Rate | Posted on 2016-12-17 12:49:31 Customer retention is the ability of a business or company to retain its consumers over a particular time period. The essential function of a company is to make and retai... Read more.. 150
Business Management NPS Use, Application & Pitfalls | Posted on 2016-12-17 12:50:45 So, what is NPS? Well, The NPS is a customer satisfaction metric. The purpose is to compute an easily understandable customer satisfaction score that can be balanced betw... Read more.. 113
Business Management Business Progress Via Customer Surveys: Complete You Know What Your Co | Posted on 2017-06-02 07:19:23 The NPS in the revolutionary details info method which was displayed by simply HM Revenue in addition to Traditions with August 2009. This specific program is simply a su... Read more.. 105
Business Management Business-to-Business Customer Satisfaction Survey | Posted on 2017-06-02 08:30:30 The basic idea connected with business-to-business customer satisfaction survey can often be referred to as allowing the higher quality , company for being because update... Read more.. 114

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